MessageType: Female Full Time Work Wanted
Username: Catherine Regan
UserEmail: catregan@hotmail.com
UserTel: 0403 673 073
UserFAX:
Date: Monday, January 14, 2002

EDUCATE:

Tertiary Education

1990–1992 Bachelor of Arts (Communication Studies)
Newcastle University
Other Studies:
1997 Practical Philosophy
Australian School Philosophy, Surry Hills
1998 Black and White Photography
Adult Community Centre, Katoomba
1998 Windows Made Easy
Adult Community Education, Katoomba
2000 Telephone Counsellor Training Course
Lifeline, Tamworth
1999-2001 Counsellor Training
Anglican Counselling Centre, Tamworth
2000 Mediator Training
Community Justice Centre, Head Office Newcastle

WORKEX:

Mediator
Community Justice Centre, Head Office Newcastle

Casual position requiring mediation, conflict resolution, conferencing and administrative documentation. Cases are referred by the courts to specifically trained mediators.
Skills acquired: The ability to remain composed in complex situations, set clear agenda’s and mediate conflict situations appropriately. Ability to co-mediate with other professionals

August 2000 – April 2001

Youth Welfare Worker
Tamworth Youth Care Inc, Tamworth

Full time position requiring case management, client supervision and administrative assistance. Primary roles were contribution to Adolescent Early Intervention Scheme – an innovative program developed to intervene in situations of escalating domestic conflict to prevent crisis situations.
Skills acquired: Conflict resolution, mediation, counselling skills, liaison with government and parents. Administrative proficiency in client profile maintenance, client care and the maintenance of basic functioning of a refuge institution.

June 2000 – Present

Volunteer Telephone Counsellor
Lifeline, Tamworth

Following a four month course volunteer work was accepted on a weekly basis.
Skills acquired: Basic counselling skills, empathy and consideration when dealing with crisis issues over the phone.

June 1999 – September 1999

Administration Assistant/Data Entry Operator
University of New England, Armidale

Temporary administration position involving translation of data into numeric form with subsequent analysis of information.
Skills: Typing skills (70wpm), ability to focus on repetitive work, report writing skills, ability to categorise data quickly and accurately.

EXPERIENCE SUMMARY (CONTINUED)

January 99- May 99

Customer Service Representative
Theo’s Liquor Markets

Telephonist position requiring customer service and public liaison.
Skills acquired: Marketing and promotion skills. In depth knowledge of product and training in telephone sales technique.

June 97 – December 98

Head Waitress
Café Zuppa, Katoomba

Responsible for establishment in manager’s absence. Staff management, public liaison, food service, preparation and customer service.
Skills acquired: Ability to concentrate on menial tasks, supervise staff and the daily operations of food service – quality control, stock maintenance and customer relations.

January 96 – May 1997

Telephonist
SERCO, North Sydney

Position involved customer service and public relations skills, providing public transport information for the Sydney Metropolitan area.

Skills acquired: Competency providing accurate information for customers, an understanding of professional telephone technique and customer liaison.

February 95 – June 95

Administration Assistant
Bright Green Ideas, Surry Hills
Position involved maintenance of data manuals and clerical assistance. Also, field work, data entry and report analysis.
Skills acquired: The ability to maintain an organised information access for research purposes. Also the capacity to compile statistics and revise subsequent reports.