Gregory David Mandile

Phone Home: 02 9501 3788
Mobile: 0407 069 039

E-mail Gmandile@yahoo.com

D.O.B. 20th May 1970,

Education

1993 - 1994 Mechanical Engineering (Associate Diploma)
St George TAFE
Graduated April 95

1988 - 1989 Mechanical Engineering (Degree course)
University of Wollongong
Completed semesters 1-3.

1980 -1987 Higher School Certificate
Christian Brothers High School
Lewisham, Sydney

2000 - 2002 Microsoft Certified courses in Windows NT4 Core Technologies, and Windows 2000 Server & Professional. Hardware vendor training from IBM and Compaq.
I have also completed in-house courses in Time Management, Project Management, Team Leadership and Quality Management.

Work Experience, (IT related)

June 98-Present Computer Services Corporation of Australia

Project Co-ordinator \ Presales Engineer (Mar 01 - present)
CSC Australia, St Leonards, Sydney

Responsible for the management and execution of small projects, both internally and client based. Assisting the sales staff with technical research and recommendations.

This includes staff resourcing, costing of hardware and services, scheduling, and providing technical recommendations and solutions to sales staff and clients in line with their stated IT needs. The role requires working with several lines of service to produce a quality outcome, and ensuring schedules and budgets are met. Exposure to a wide range of software and hardware has been a major advantage of this position.

Projects have included:
· Developing and rolling out a managed Windows 2000 solution with associated client applications in a 1200 pc environment.
· Installation and configuration of Norton's AntiVirus throughout a corporate network.
· Installation, configuration and upgrades of hand held devices (Palm Pilots, IPAQ, etc) for approximately 200 users on a corporate network.

Other duties have included documentation and improvement of departmental processes, setting up an internal lab for testing and demonstration purposes, and acting as Team Leader in the manager's absence.

Senior Desktop Support Technician (Oct 99 - Mar 01)
Allianz (MMI) Insurance, Head Office, Sydney

Responsible for the day-to-day running of a 12 member team to provide PC end user support to 1600 Allianz employees across Australia. Ensuring that service and quality levels were met. Provide technical assistance to desktop support technicians. Set team goals and promote ongoing improvement within the department. Interviewing and recruitment of new personnel.

The role covered a wide range of services and systems. Including Windows NT4 operating system, Lotus Notes,

mainframe applications, terminal emulation, printing, TCP\IP, LAN\WAN\VPN connectivity, security, and supporting general office and insurance industry software. Provide support to VIP clients and Finance and Investments departments. First point of call for customer escalations from help desk. PC hardware fault diagnosis and upgrades.

Projects included:
· Relocating regional branches and subsidiaries, including HIH Insurance and DirecDial insurance, into Allianz's Head office. This involved compatibility testing and implementation of hardware and software systems to ensure a smooth transition.
· Rollout of Computer Associates' remote management software to all Allianz PC's.
· Conversion from Token Ring to Ethernet network.
· Also responsible for the creation and maintenance of standard operating environments for desktop PC's.

Desktop / Network Support Technician (Apr99 - Oct99)
DirecDial Insurance, Mascot NSW

Sole on site representative for CSC to support the network and PC's in a 150 PC, call centre environment using NT4, as per Allianz above. Also responsible for tape backup/restoration of network data, helpdesk operations, creation and maintenance of user accounts in Lotus Notes, hardware and software upgrades, relocation and setup of IT resources, and improving system compatibility with head office and user's requirements. Lucent call centre management software, plus many other general office and insurance industry packages supported.

Desktop Support Technician (June 98 - April 99)
MMI Insurance, Head Office, Sydney

Installation and support of Windows NT4, 3.51 & 95, as well as IBM mainframe applications, MS Office Pro, VPN dialup connectivity, Lotus Notes, and associated insurance industry software. Many other software packages also supported. PC hardware fault diagnosis and upgrades.

Work Experience, (Non-IT related)

May 94 - May 98 Overseas travel \ Working Holiday
Part time employment in various jobs in Europe and North America.

Bartender \ Assistant Manager (Jan 97 - May 98)
Oliver Twist Bar, Zurich, Switzerland

Assisting with the day to day running of a busy tourist bar in the centre of Zurich. Including customer service, promotional activities, purchasing, cash management, lock up, staff rosters.

Nov 89 - Dec 93 Die Setter Team Leader
Rheem Australia Pty Ltd, Villawood NSW

Supervising the die setting team of 5 tradesmen, ensuring projects were completed efficiently and on time. Including scheduling, set up, production, and troubleshooting of plastic blow moulding machines. Quality Assurance officer responsible for compliance of product and procedures to international standards (ISO 9002). Compilation of staff training manuals. Workplace consultative committee member. Standby production supervisor.

Interests

My interests include computers, reading, cooking, fishing, sailing, and bushwalking. I enjoy playing sport in general, and play competition cricket and Oz Tag. I also have a car and am paying off my own home.

Referees

Referees available upon request.

Skills List

1=expert 5=some exposure

Operating Systems Proficiency
Windows XP 2
Windows 2000 Pro (incl server) 2
Windows NT4 (incl server) 2
Windows NT3.51 2
Windows 95,98, Me 2
Novell 4
Dos 6.22 2
Unix 4
Microsoft Products
Proxy Server \ Client 3
SMS 1.2 3
Office Professional 2
Project 2
Exchange 2
Outlook (incl Xpress) 2
Internet Explorer 2
Visio 3
Other Software
TCP\IP 2
Oracle Financials 3
Peoplesoft Financials 3
ABC Flowcharter 3
Acrobat Writer 3
Rightfax 3
Lotus Notes 2
Lotus Organiser 2
Attachemate Extra 2
Nortons Ghost 2
Reuters \ Bloombergs 3
ANZ Online 3
Netscape 2
MYOB 3
EZ CD Creator \ Nero 2
Virus Protection
McAfee 2
Nortons Antivirus 2
CA InoculateIT 2
Cheyenne Inoculan 2
Printing
HP Jet Direct 2
I-Data 3
Lexmark print servers 2
Axis print server 2
Comms\Remote control
VPN 2
RAS 2
Citrix Metaframe 3
FTP 3
3270 emulation 3
Telnet 3
PC Anywhere 3
Computer Associates Unicenter 3
Computer Associates TNG 2

## I also have experience with many other software packages and hardware devices during the day to day running and support of various accounts, and also from my personal use.